FAQ
At Aussie Home Energy we continually do our best to keep our web site up to date. We hope it anticipates and satisfies your needs. With that goal in mind, we've compiled a list of FAQ to help you find any answers you may be looking for. Please CONTACT US should you need further assistance.
Home Electricity Monitor FAQ
 The following FAQ relates to our HOME ELECTRICITY MONITORS
Question : How many transmitters can I connect to the monitor?
Answer : 10 transmitters can be connected to a monitor, as there are 10 channels.
Question : How many monitors can be connected to a transmitter?
Answer : There is no limit to the number of monitors that can connected to a transmitter. This allows you to monitor the power use from any location in your home.
Question : What type of battery does the transmitter use?
Answer : 2 x D Cell.
Question : Do I need an electrician to install the home electricity monitor?
Answer : In most cases we're finding the answer is NO. You're only clamping around the insulated outside of the cable. Where access to the back of the panel is required then you will 100% need an electrician. In all cases of installation, the procedure only takes minutes. So calling out the electrician if you're not sure, is the best idea and importantly not going to break the bank!
Question : What is the maximum voltage & current rating for the clamp?
Answer : Voltage 600V Current 300A. For accuracy purposes, the suggested max. current rating is 100A.
Question : Does the monitor cost a lot to operate?
Answer : No. Approximately 6 cents per week or less than $5 per year.
Question : Can I connect the monitor to my recently installed Solar PV?
Answer : Yes you can. You will need to add the RENEWABLE ENERGY / ADDITIONAL APPLIANCE PACK to your purchase. Information on Solar PV connection is included in the this additional Home Electricity Monitor FAQ pdf.
Question : What is the maximum distance allowed between the transmitter and the monitor?
Answer : 100 metres. Building composition may reduce the range, with a more practical range being 30 metres. Distance of the transmitter is discussed in more detail, on our blog in this posting WATERPROOFING YOUR HOME ENERGY MONITOR'S TRANSMITTER, where the transmitter is situated outside on a solar array. During our tests, we were able to well exceed the 100 metres.
Question : Can the transmitter be mounted inside a metal meter box?
Answer : Yes it can. What is termed the 'Faraday Cage' effect, has little of no effect on the transmitter according to the manufacturer. We have run our own tests though, which are detailed in the blog posting for the previous question.
Question : Where can I find the specifications for the monitor?
Answer : Click on this link for HOME ENERGY MONITOR SPECIFICATIONS
Question : What happens if I have a faulty part?
Answer : We will discuss any fault with you first, before asking you to send faulty parts to:
Aussie Home Energy - PO Box 597 Macksville NSW 2447
Once we have hands on, we will confirm the fault, before posting you a replacement part.
Question : How many channels will the ELECTRICITY MONITOR BRIDGE upload to a suitable portal?
Answer : Currently only channel '0', without an upgrade of the firmware. Due for release soon, is a new device capable of uploading all '10' channels.
 Question : How easy is it to attach the cable clamp and how long does it take?
Answer : This operation only takes a few minutes. The clamp is clipped around the main power cable, usually next to the fuse as shown.
Visit the following link for additional Home Electricity Monitor FAQ
If you are a Home Energy Monitor client, seeking further copies of the documentation included with the monitor, please visit SUPPORT or email our office direct.
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Home Electricity Audit FAQ
 The following FAQ relates to our HOME ELECTRICITY AUDITS
Question : Are your Home Electricity Auditors trained?
Answer : All of our Electricity Auditors are trained electricians.
Question : What does your In-Home Electricity Audit Report detail?
Answer : We use our own Electricity Audit Software and our report will detail what appliances are using the most / least electricity in your home. A breakdown of the total electricity used and costs, with similar totals as per your past electricity bill.
Suggestions will be offered on how you can reduce your bill to a minimum, based on the efficient use of your appliances. Alternative options for improving / replacing inefficient appliances will be discussed.
HOME POWER AUDIT [TELEPHONE CONSULTATION]
The following FAQ relates to our HOME POWER AUDIT
Question : Are your Home Electricity Auditors trained?
Answer : All of our Electricity Auditors are trained electricians.
Question : How can you perform a HOME POWER AUDIT over the phone?
Answer : By using our knowledge of how electricity is delivered and used in residential properties, we know over 95% of homes are wasting electricity in similar ways. We have visited hundreds of homes and use the information gained to offer our HOME POWER AUDIT service.
Question : I do not have a cordless phone in the home?
Answer : In some cases we may call you on a mobile phone to perform the remote Electrical Audit. You need a cordless or mobile, so we can talk to you whilst you are on the move in your home, answering our questions.
Question : Do I get a Electrical Audit Report when I use your HOME POWER AUDIT service?
Answer : No as we do not collect the same amount of information.
HOME SOLAR ASSESSMENTS
 The following FAQ relates to our HOME SOLAR PV ASSESSMENTS
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Aussie Home Energy - Electricity Audit, Solar Assessment & Electricity Monitoring FAQ
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