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Electricity Supply Problems
If you're home electricity supply problems are related to:
- Unforeseen high costs with no change to your kWh rate or usage. [See #1]
- Metering issues where a TOU meter has replaced an off-peak / on-peak meter old style meter.
- Constant brown outs / spikes.
- Incorrect charging for off-peak appliances.
- Issues after transferring from one supplier to another.
- Issues after installing a Solar PV system.
#1 : Assuming no electrical circuit / appliance at fault.
We would first recommend that you contact your electricity provider, with any of the above electricity supply issues. If you're unable to reach a satisfactory conclusion, then your State's Energy Ombudsman should be able to assist you further. We further recommend you address any issue ASAP.
If you wish to discuss the electricity supply problem with us, please make a booking for our FREE ADVICE FRIDAY service.
Australian Electricity Ombudsmen
Energy & Water Ombudsman NSW - [EWON]
Website : www.ewon.com.au
PO Box K1343 Haymarket NSW 1240
Freecall : 1800 246 545
Freefax : 1800 812 291
Email : omb@ewon.com.au
Essential Services Consumer Council ACT - [ESCC]
Website :
Level 6 Eclipse House, 197 London Circuit, Canberra ACT 2601
PO Box 578 Civic Square ACT 2608
Phone : 02 6207 7740
Fax : 02 6207 7739
Email : escc@act.gov.au
Energy & Water Ombudsman VIC - [EWOV]
Website : www.ewov.com.au
GPO Box 469 Melbourne 3001
Freecall: 1800 500 509
Freefax: 1800 500 549
Email : ewovinfo@ewov.com.au
Energy Ombudsman TAS - [EOT]
Website : www.energyombudsman.tas.gov.au
Launceston
Henty House, 1 Civic Square, Launceston TAS
Phone : 1300 766 725
Fax : 03 6336 2038
Hobart
99 Bathurst St, Hobart TAS 7000
GPO Box 960 Hobart TAS 7001
Phone : 1300 766 725
Fax : 03 6233 8966
Email : electricity.ombudsman@justice.tas.gov.au
Energy Industry Ombudsman SA - [EIOSA]
Website : www.eiosa.com.au
GPO Box 2947 Adelaide SA 5001
Phone : Freecall 1800 665 565 : 08 8216 1888
Fax : 1800 665 165 : 08 8216 1844
Email : contact@eiosa.com.au
Energy Ombudsman WA - [EO]
Website : www.ombudsman.wa.gov.au/energy
PO Box Z5386 St Georges Tce Perth WA 6831
Freecall : 1800 754 004
Freefax : 1800 611 279
Phone : 08 9220 7588
Fax : 08 9220 7599
Email : energy@ombudsman.wa.gov.au
Energy Ombudsman NT
Website : www.ombudsman.nt.gov.au
GPO Box 1344 Darwin NT 0801
Phone : 08 8999 1818
Fax : 08 8999 1828
Email: nt.ombudsman@nt.gov.au
Energy & Water Ombudsman QLD - [EWOQ]
Website : www.ewoq.com.au
PO Box 3640 South Brisbane QLD 4101
Freecall : 1800 662 837
Fax : 07 3227 7068
Email : complaints@ewoq.com.au
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